Client Testimonials

"We have absolutely no hesitation in recommending Hugh and Mary McColl to any villa owner who is interested in a property management company who believe in looking after both your property and your customers to the highest possible standard.

Our customer feedback from when Hugh and Mary started to look after our property has, in every single case, been in the excellent category especially their friendliness and the villa's cleanliness.

Being so far away from a property you love can be worrying. Hugh and Mary however, have provided us with regular, up to date information - photographs, phone calls and emails, which, together with their wide expertise both inside and outside the villa, have given us great peace of mind that things are being well looked after."   Richard and Norah-Anne Bell  (Villa Sonido Del Mar, Playa Blanca)

When looking for agents to look after my villas in Lanzarote the most important thing to me has been being able to trust the people I leave in charge. This has been very hard until I found Mary and Hugh who treat my villas like their own plus provide an exceptional standard of cleaning and a professional attitude to all my clients. 

Since employing Mary and Hugh I have had many compliments from clients on both the welcome they received in resort, and the fact that Mary and Hugh provide extra help where needed, and also on the presentation of the villas. Tracey Smith (Villas- Acebo, Fuente and Hijos, Playa Blanca)

Hugh and Mary offer an outstanding service that takes the stress out of owning and renting out a holiday home abroad. Our villa is maintained to a very high standard and our guests receive a personalised and friendly service from them. They are quick to inform us of any issues that arise at the villa and are more than capable of effectively resolving them in a hassle free manner. I couldn't recommend them highly enough. Pippa Hibbs (Casa Palazeulos, Playa Blanca)

We have used Playa Blanca Property Services to maintain our property for over a year. We can recommend the company as they take pride in their very high cleaning and maintenance standards. Hugh and Mary are friendly, courteous and very helpful yet remain professional in all their activities. If any difficult situations occur during the client’s holiday they are more than ready to lend a hand to make life easier for the client base. We at Puerto Chico ‘A’ are more than satisfied with the services received and are willing to recommend Playa Blanca Property Services to any owner who demands a reliable cleaning and maintenance contract with built in value added. D. Norrie (Puerto Chico A, Playa Blanca)

 “We have been extremely impressed with the service provided by everyone at Playa Blanca Property Services.  Our apartment is always very well turned out and is often complemented on its appearance its by our guests.  Nothing has been too much trouble for Hugh and Mary who have always gone out of their way to accommodate our own or our guests requirements.”  Richard  Barnes (Virginia Park, Playa Blanca)  

Hugh and Mary McColl have been our villa managers for almost 2 years now. Their combined working experience in the UK made them an obvious choice for us. They have put all of these management and practical skills to good use in the high standard of service they provide for our guests and us. They are completely dependable, hardworking and very professional. Hugh and Mary clearly share the view that there are no problems - only solutions. Their approach is proactive and they have demonstrated their considerable initiative on countless occasions. We have only ever had positive feedback from our guests regarding the high standards of comfort and cleanliness presented by them, together with their friendly and helpful approach. We have no hesitation in recommending Playa Blanca Property Services. P. Dixon (Casa Sophia, Playa Blanca)

As a Lanzarote property owner for many years I have had the unfortunate experience of dealing with property management services who have been all talk and very little action, quick to invoice and slow to deliver. However since meeting Hugh and Mary it has changed the whole experience of being a property owner abroad. The services that they provide have been to a very high standard, Hugh and Mary are friendly, helpful, professional and I have found them very easy to work with. Playa Blanca Property Services have been a pleasure to deal with and I strongly recommend their services without hesitation. C. Gemmell (Vista Del Mar, Playa Blanca)

Hugh and Mary have looked after our villa since October 2008. I have been delighted by their work and in particular their attention to detail. I have had nothing but prompt and courteous service and the feed back from renters has been excellent. I have no hesitation in recommending them as a very professional company who deliver the goods. Graeme Scott (Faro Park)  

To sum up in one sentence – If only we had found Hugh and Mary sooner! When we first met them  back in January 2009 we had come out to Lanzarote having had enough and looking to sell up. We were having serious problems with the pool which had gone on for months causing disruption to guests and costing a small fortune in attempts to remedy that were clearly not working. Within just a couple of weeks of Hugh and Mary taking on the property everything was sorted with no fuss and at very little expense. 

They helped us revamp the property Inside and out and have completely turned things around. The feedback we get from our guests now is to say how comfortable and enjoyable staying at the villa has been.

If you’re looking for Property Management that can give complete peace of mind then look no further. We really can not recommend them highly enough. Now, thanks to Hugh and Mary, instead of the villa being a burden it has become a pleasure to own again. David and Jill Brogden  (Villa White Nancy, Marina Rubicon).  

As a new villa owner I needed to know that I had confidence in my management team to maintain the villa to the high standards that I would expect to receive. From my initial meeting with Mary and Hugh,they have offered me all the advice and support that I have required .They have always been available at the end of a phone or email,to relay all the relevant information. They are a very hardworking,professional couple,and they deliver a very high standard of villa maintenance.
I would recommend Playa Blanca Property Services,to any villa owner who demands peace of mind,and the knowledge that their property is in the hands of a professional team. Lucinda Kooij (Casa Lucinda, Parque Del Rey)

Hugh & Mary have been managing our villa for the last year.  We cannot recommend them highly enough.  They have a professional approach to their work.  Feedback from our guests tells us that Hugh & Mary do everything in their power to make their stay enjoyable and hassle free. From our point of view we find their standard of work is of a high order and their charges are very reasonable. David and Jane Gordon (Villas Carol and Laroc , Las Coloradas)

We have been with Playa Blanca Property Services now for the past year and I can honestly say it has been a pleasure working with Mary and Hugh.  All the worries about being a villa owner and whether or not our guests are being looked after or not, have been taken away completely. Mary and Hugh are in contact whenever the need arises and any problems or queries are dealt with immediately. They go out of their way to make sure the guests have everything they need, and maintain and clean the villa to a very high standard. This is reflected in the very positive comments which we receive from our guests. It has also lead to many guests becoming regulars at the villa.

I have no hesitation in recommending Playa Blanca Property Services as they are a very professional team, who are friendly, approachable and take pride in the service they provide. Their charges are realistic and you know exactly what you are paying for. Susanne & John Simpson (Villa Jessica, Costa Papagayo) 

As soon as we met Hugh and Mary, their professionalism and friendliness put us at ease and we felt safe in the knowledge that the villa and its management were in safe and capable hands. The feedback received form clients at our villa is always positive with particular reference to the level of cleanliness. We have no hesitation in recommending their services to villa owners looking for a professional management company.   Kate & Aaron Hince (Casa Paradiso - Las Coloradas)

If you like what you see here and would like to discuss your specific needs please visit the contact page and get in touch.